Return Merchandise Authorization

Option 1

Download RMA Form

  1. Please download and complete the Xavant RMA form, serial number, date sold to client and reason for return is very important.
  2. When a cable must be return for servicing and it’s serial number is not available use the unit serial number.
  3. Email this to servicing@xavant.com for approval
  4. After the form has been approved you will receive shipping instructions.

Online Return Merchandise Authorization

Option 2

  1. Complete the online RMA form – please make sure the e-mail address supplied is correct, to be able to receive the RMA number and approval.
  2. Please note that the approval of the RMA might take up to 24Hrs.
  3. After the form has been approved you will receive shipping instructions.

RMA Webpage Updates

Page Name Updated Page Date Updated Parent Page New Version Changes Made Approved by
Return Merchandise Authoriztion Link – RMA Updated to XAV-08-03SF REV 8 10/09/2019 Version 1 Controlled Document changed Servicing Manager, QARC
Return Merchandise Authoriztion Online form created – emails added 19/08/2019 Version 2 Document soft-copy duplicate Reviewed by Marius Reyneke