Return Merchandise Authorization

Option 1

Download RMA Form

  1. Please download and complete the Xavant RMA form, serial number, date sold to client and reason for return is very important.
  2. When a cable must be return for servicing and it’s serial number is not available use the unit serial number.
  3. Email this to servicing@xavant.com for approval
  4. After the form has been approved you will receive shipping instructions.

Online Return Merchandise Authorization

Option 2

  1. Complete the online RMA form – please make sure the e-mail address supplied is correct, to be able to receive the RMA number and approval.
  2. Please note that the approval of the RMA might take up to 24Hrs.
  3. After the form has been approved you will receive shipping instructions.

RMA Webpage Updates

Page NameUpdated PageDate UpdatedParent Page New VersionChanges MadeApproved by
Return Merchandise AuthoriztionLink – RMA Updated to XAV-08-03SF REV 810/09/2019Version 1Controlled Document changedServicing Manager, QARC
Return Merchandise AuthoriztionOnline form created – emails added19/08/2019Version 2Document soft-copy duplicateReviewed by Marius Reyneke